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The conundrum at the core of Apple

July 21, 2010

Look on my works, ye mighty, and despair! Apple’s awesome quarterly results have made ‘Antennagate’ – the obscure controversy surrounding iPhone 4’s wraparound aerial – a storm in a teacup.

Sales up 61% to $15.7bn, $1bn ahead of expectations; earnings up 77% to $3.25bn; all product categories performing well, most breaking new sales records: these are the kind of things that Wall Street wants to hear. And which have enabled Apple – having lost ground to Microsoft after the iPhone  crisis ‘press conference’ last week caused a share-price dip – to recover its status as the world’s largest tech company, estimated by market capitalisation.

Most gratifying for the company will have been the success of the iPad tablet computer, launched during this reporting period. With 3.27 million units sold (worth $2bn in sales), Apple has once and for all disposed of the vociferous nay-sayers, who claimed it was launching into a non-existent market niche.

And yet, and yet. Quarterly figures, however good, are the rear-view mirror. The Antennagate controversy has revealed to the wider world a worrying chink in Apple’s corporate armour. Steve Jobs, the wayward business genius at the heart of Apple’s success is also its Achilles’ heel. “Control freak” does not do justice to his paranoia about the competition or his obsessive secrecy. Apple is a cutting-edge corporation powered by an old-fashioned command-and-control culture. One which proved pitifully inadequate in dealing with adversity.

If you haven’t already, read David Jones’ post on Pitch: ‘Why Apple needs some social media duct tape’. The light touch belies a serious purpose. For all its immersion in the white heat of consumer technology, Apple simply doesn’t “get” 24/7 media.

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